Solway Investment Group adopts grievance mechanisms to enable affected and potentially affected parties amongst the companies and projects in which Solway invests to express their concerns and grievances, including those related to human rights.
The procedure is intended, besides identifying, recording, evaluating, and providing timely responses and resolutions in a close dialogue with Solway’s potentially affected stakeholders, to supplement the portfolio companies’ own complaints mechanisms. The aim is to prevent, mitigate, or remediate existing and potential conflicts related to the Group or companies and projects in which Solway invests. Solway shall keep track of the grievances submitted to the portfolio companies on a monthly basis.
Respect for employees, customers, business partners, public authorities, and local communities, NGOs and other representatives of civil society enables us to work together successfully, while maintaining trust and transparency.
The Grievance Mechanism helps to achieve the following goals:
Step 1. Receiving and keeping track of grievances
Step 2. Reviewing and investigating grievances
Step 3. Developing resolution options, preparing a response, and closing out
Step 4. Monitoring, reporting, and evaluating a grievance mechanism
Step 1. Confirmation of receipt of the grievance and its registration – 3 business days;
Step 2. Notification about the admissibility or inadmissibility -15 business days;
Step 3. Resolution and response notification – 15 business days.
Step 2 and Step 3 timelines may vary depending on the complexity of the claim.
The relevant claims are managed and transferred to the Sustainable Development Steering Committee for the admissibility analysis and further management.